Order Management Specialist

About this role

Job Description About this job  NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.  Responsibilities  Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in our CRM tool, coach sellers on the gatekeeper checklist, collaborate on best practices, & lead all PO Mgmt & Tracking activities  Day-to-day tasks consist of reviewing/approving opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client creation/modifications or adjusting block/unblock status, processing new material code requests,  Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%  Partner closely with major business functions across the quote to cash life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error  Drive compliance with company policies, business rules and rev rec principles.  Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner.  Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue.  Proactively identify opportunities to improve the order process, resolve inconsistencies & give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle  Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards.  Qualifications Qualifications  1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk  Bachelor’s degree preferred  SAP/ERP and MSD experience a bonus  Proficiency in MS Office  Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions  Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met  Skilled at building strong working relationships with team members in varying departments and/or levels of management  Ability to manage multiple projects simultaneously while meeting deadlines  Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements  Experience building and/or using sales performance reporting in a CRM, Power BI or similar software  Excellent English written, verbal and communication skills  Prior exposure to SaaS technology  Ability to drive productivity working in a remote, fast paced environment  Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on:  LinkedIn  |  Instagram  |  Twitter  |  Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the  https://nielseniq.com/global/en/news-center/diversity-inclusion

Skills

• Power Bi
• Sap